Global Account Management (GAM) Program Manager (m/f/x)

Bonn, Nordrhein-Westfalen, Deutschland DHL Supply Chain 55523 21. December, 2020
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Position: Global Account Management (GAM) Program Manager (m/f/x)
Grade/Salary: RCS J
Location: Bonn, Germany
Contract Type: Permanent (Full-time)

Closing date for all applications: January 27th, 2021

Are you a motivated, organized person seeking a demanding and rewarding opportunity in a fast-paced environment?  Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?  If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too. 

As the GAM Program Manager (m/f/x) you will be required to work directly with the customer Johnson & Johnson and act as their first point of contact. The main purpose of the Program Manager is to support and manage all major projects relating to this account. You will need to have a solid understanding of the operational environment and how to measure KPI’s within this area. This role will monitor KPI performance, drive rollout of DSC tools and processes and connect the regional teams on multiple topics to support in providing customer satisfaction.

This role is intended to drive the innovation and digitalisation agenda while supporting the on-going continuous improvement initiatives. You will have the skills to communicate with site level operations but also the ability to work closely with the Johnson & Johnson headquarters in Switzerland.

What are you accountable for achieving as the GAM Program Manager (m/f/x)?

  • Drive OMS Basics and Customer Basis roll-out across the J&J sites
  • Coordinate J&J KPI harmonization initiative
  • Monitor KPI performance and ensure the collection of exception root causes and corrective actions
  • Monitor contractual CIP attainment and support sites in identifying CIP project to close gaps
  • In support of CIP attainment, support site / country /region /global Digitization roadmaps including working with J&J on Insights and Innovation
  • Standardization between operations including commercial approach, global MSA adherence, and concepts of operation

You won't find another job like the one you'll find with DHL Supply Chain. 

Now, here's what we need from you:

  • French language skills at a business level would be advantageous
  • Strong analysis, structuring and problem solving skills
  • Excellent presentation skills (written, oral, French & English)

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Zahlen und Fakten

  • Geschäftsbereich

    DHL Supply Chain Management GmbH

  • Reisetätigkeit erforderlich

    less 50%

  • Beschäftigungsart

    Unbefristet Vollzeit

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„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn