Commercial Program Manager Engineering & Manufacturing (m/f/x)

Bonn, Nordrhein-Westfalen, Deutschland Customer Solutions & Innovation 64077 24. March, 2021
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JOIN OUR TEAM IN BONN (GERMANY) FOR A FULL-TIME (40 HOURS PER WEEK) POSITION, STARTING AS SOON AS POSSIBLE.

Commercial Program Manager Engineering & Manufacturing (m/f/x)

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Work within the global customer management team driving business growth through the consistent management of sales activities / pipeline.   Leading commercial / account management activities in EMEA, supporting Global Customer Manager.  

Your tasks

Pipeline Quality & Maintenance

  • Drive global pipeline quality, accuracy, actions updates and activities.  Ensure that customer pipeline is accurately reflected in CRM tool.
  • Coordinate customer issues resolution in cooperation with the individual DP DHL business units
  • Track customer development plans and priorities as set forth with the GCM, including managing sales pipeline.
  • Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.
  • Driving white spot analysis in order to identify unlocked potential and related pipeline registration

RFQ Support

  • Lead EMEA based RFQ’s working closely with DP DHL BU.
  • Support the opportunity assessment process led by Customer Managers, providing customer insights and sharing knowledge where applicable.
  • Identify areas of growth within the customer’s logistics spend and map into CRM tool
  • Work closely with DP DHL BU to grow organically
  • Drive contractual closure on new frame agreement (e.g., align T&C’s sustainability, liability limits).
  • Perform quality assurance of single BU tenders, including needed actions to support their completion.

QRR / Sales Meetings

  • QRR/QBR - prepare and project manage inputs/outputs into a QRR/QBR based on the agenda of the customer and customer manager.
  • Prepare and project manage inputs into selected sales meetings. Identify areas of opportunity for workshops, education, knowledge sharing, and business development.
  • Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).
  • Prepare and support internal XBU Customer Team Calls providing a global and regional CSI view to the account (update on latest customer developments via Customer Dashboard).

Customer Priority Projects

  • Build strong business relationship with customer teams
  • Drive global innovation agenda with customer teams
  • Jointly with the BU, identify opportunities for improvement from customer interactions
  • Work closely with BU teams to ensure implemented solutions meet customers’ requirements
  • Project manage the Customer Satisfaction Survey, from participation to reviewing results and actions from business units and functions.
  • Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.
  • Drive initiation and execution of customer supporting projects (e.g. segmentation, innovation, ecommerce, IT)

Your profile

  • Bachelor Degree/Tertiary Education in related discipline and 7-12 years’ experience in related field or Master Degree and generally 5-10 years’ experience in related field OR equivalent professional experience
  • Experience in two or more DPDHL Business Units (5 year minimum) or equivalent external industry experience
  • Knowledge of DHL operations, products and capabilities
  • Strong negotiation, presentation, project management, stakeholder management and virtual team management skills
  • Project Management experience
  • Experience in working with CRM software (e.g. Salesforce)
  • Business Acumen and understanding of key financial principles
  • Proven understanding and experience of commercial principles and processes
  • Excellent communication & interpersonal skills. Experience in working with virtual teams
  • Good problem solving skills, analytical and critical thinking
  • Excellent English and German, spoken and written.

Your benefits
We offer excellent employee benefits, a competitive salary package and great development opportunities.

Your contact
Anna Kortmann will be happy to answer your questions via telephone +49 228 182 47712.

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.

Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    Deutsche Post DHL Research and Innovation GmbH

  • Reisetätigkeit erforderlich

    less 50%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Keine

Jetzt bewerben

„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn