BPO Manager (m/f/d)

Bonn, Nordrhein-Westfalen, Deutschland DHL Global Forwarding, Freight req82810 22/08/2019
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We are DHL Freight – a group of 13,000 road cargo experts operating in more than 40 countries, who are proud to provide their customers with the best overland freight transport solutions. We are always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Freight, we’re not simply about freight forwarding. We’re about forward thinking ways to connect people – and improve their lives.

At the moment, we are looking for an experienced Business Process Manager, who will be responsible for defining and implementing innovative and efficient processes in our organization.

Your role

  • Define business processes in close collaboration with the related business function and drive implementation of these processes in the Freight countries

  • Validate change requests for supported area of responsibility and define business requirements for affected IT systems

  • Drive the projects for implementation, incl. go live support

  • Align with the business function on business rules and processes and document rules and system behaviors

  • Align with business and IT functions on cost, timeline and budget

  • Work with developers on clarification of requirements

  • Prepare and perform system acceptance testing

  • Support countries with daily usage, provide trainings and raise support issues to the IT function

  • Own the entrusted system from a process and parameterization point of view

  • Drive collaboration and information sharing, using the appropriate tools

Your profile:

  • Degree in Logistics or Freight Forwarder Apprenticeship and relevant working experience (at least 5 years)

  • Road Freight Forwarding industry expertise

  • DHL Freight experience beneficial

  • Affinity for IT systems, processes, data and data elements

  • Good analytical skills and ability to quickly identify improvement potential

  • Strong ability to facilitate best practices and pragmatic solutions across the organization

  • Solid project management skills and experience in definition of business requirements for IT systems

  • Team player in a multinational/multilingual team

  • Good interpersonal & motivational skills

  • Strong personality with high authority and ability to drive change

  • Willingness and ability to travel for significant amount of time

Your contact
Kristina Gondova will be happy to answer your questions at kristina.gondova@dhl.com. Interested in this opportunity? Please click on Apply and send us your complete application.

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Freight GmbH

  • Reisetätigkeit erforderlich

    Unter 75%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich


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