Customer Service Executive - Key Account
Take care of Key Account Customer to provide smooth and engaging experience
Act as the primary contact for customers and liaise with vendors on the service delivery to customers
Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
Proactively inform customers on shipment delays and potential service failures.
Provide responsive reply & ensure promptness in handling customers’ enquiries and complaints
Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage
Complete weekly, monthly and quarterly reports as required by customers and/or Management
Liaise with Operations Team and other internal functions to achieve prompt and efficient resolution of customer issues and queries.
Graduate with minimum Bachelor Degree
Minimum 1 years of experience in managing Key Account Client in express logistics, freight forwarding or other related
Service mind and good interpersonal skills
Able to work under pressure and logical thinking
Proficient in MS Office (Word, Excel)
Good command in English
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DHL Distribution (Thailand) Limited
„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“
Aktueller Mitarbeiter – Senior Consultant in Bonn