Customer Service Executive - Key Account

Bangkok, Bangkok, Thailand DHL eCommerce Solutions 43853 25. September, 2020
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Job descriptions

  • Take care of Key Account Customer to provide smooth and engaging experience

  • Act as the primary contact for customers and liaise with vendors on the service delivery to customers

  • Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.

  • Proactively inform customers on shipment delays and potential service failures.

  • Provide responsive reply & ensure promptness in handling customers’ enquiries and complaints

  • Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage

  • Complete weekly, monthly and quarterly reports as required by customers and/or Management

  • Liaise with Operations Team and other internal functions to achieve prompt and efficient resolution of customer issues and queries.

    Qualifications

  • Graduate with minimum Bachelor Degree

  • Minimum 1 years of experience in managing Key Account Client in express logistics, freight forwarding or other related

  • Service mind and good interpersonal skills

  • Able to work under pressure and logical thinking

  • Proficient in MS Office (Word, Excel)

  • Good command in English

Zahlen und Fakten

  • Geschäftsbereich

    DHL Distribution (Thailand) Limited

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Abendschicht

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