Contact Center Supervisor (DHL eCommerce Solutions)
Deliver the full spectrum of DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers; contacting us through the various interaction channels.
Ensure consistent and best-in-class customer services to DHL eCommerce Customers through effective planning, management, and staffing, supported by the deployment of appropriate enabling technologies, within the Customer Contact Center environment and that productivity, quality and service level goals for Contact Center are achieved.
To have the mind-set and attitude that Customer Service is a key differentiator of our business. Manage day-to-day activities and to support as well as provide guidance to their peers.
• Minimum 3 years experience in customer service role
• Bachelor Degree in related field
• Effective communication in English
• Able to demonstrate highly achievement in previous customer service role
Skills & Proficiency
• Team Management
• Performance Management
• People Development
• Strong Excel, Problem Solving and Analytical skills
• Reporting Skill
• Presentation Skill
• Facilitation and training Skills
Zahlen und Fakten
DHL Distribution (Thailand) Limited
„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“
Aktueller Mitarbeiter – Senior Consultant in Bonn