Area Manager - Retail Management (DHL eCommerce Solutions)

Bangkok, Bangkok, Thailand DHL eCommerce Solutions 29925 18. May, 2020
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The Area Manager – Retail Management will be responsible for overall performance of retail outlets within the designated geographical area, including daily operational support, daily sales and overall profitability.  He/she will lead a team of Key Accounts Executives in order to striving good quality of service and strong relationship with retail business partners and stakeholders. 

Essential Duties and Responsibilities

  • Develop and aggressively grow revenue from DHLeCS retail outlets (DHL ServicePoints) within designated area
  • Develop and maintain strong relationships and loyalty with resellers and business partners
  • Lead and manage a team consisted of Key Accounts Executives to effectively support ServicePoints daily business
  • Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered
  • Conduct monthly performance reviews together with resellers and internal stakeholders
  • Provide regular updates and resolution on business challenges and customer satisfaction
  • Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
  • Implement and execute sales activities within the area to achieve target budgets and maximise growth within the existing customer base
  • Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for resellers.
  • Provide feedback and recommendation to further improve business operations


  • Minimum Bachelor Degree
  • Minimum 5 years of professional experience in a comparable organization and/or function with proven track record of leading a team of key accounts sales or customer services and success delivery against targets.
  • Experienced dealing with retail franchising will be a plus
  • Good understanding of eCommerce industry
  • Knowledgeable in logistic and/or last-miles delivery services industry
  • Excellent presentation skills and communication skills (English & Thai), both spoken and written.
  • Self-motivated, competitive and having a strong continuous improvement mind-set.
  • Good computer skill (e.g. Excel, Powerpoint) and able to work with complex system.

Office Loaction

  • GPF Tower, Wireless Road, Pathumwan, Bangkok

Zahlen und Fakten

  • Geschäftsbereich

    DHL Distribution (Thailand) Limited

  • Beschäftigungsart

    Unbefristet Vollzeit

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