Business Development Manager

Bahrain DHL Global Forwarding, Freight req83115 12/09/2019
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Job Purpose:

DHL Global Forwarding – Bahrain  is looking for a skilled and experienced Business Development Manager to lead business development in accordance with corporate/country business strategy and local business environment to deliver maximum profit and optimize business assets and human resources.

Main Accountabilities:

1. Customer:

Corporate Customers – New & Existing

  • Identify and develop potential, sustainable customer relationships.
  • Develop and maintain strong existing corporate customer relations and loyalty.
  • Respond to corporate customer RFI, RFQ (Request for Information, Request for Quote) and Tenders.
  • Respond to corporate customer needs/enquiries/complaints.
  • Lead in engagements and strategic corporate customer interfaces.

Managing Director, Country

  • Provide corporate customers specific advice/information to Managing Director to facilitate business performance review & evaluation & budgeting.
  • Support Managing Director to devise, fine tune and implement overall sales and marketing strategy and directives.

2. Stakeholder

Other Country Functions

  • Co-ordinate with different departments to deliver quality service to corporate customers.
  • Maintain good communication and working relationship with others functions.
  • Is responsible for optimum sales activity for corporate accounts.
  • Is responsible for the best possible exploitation of the market, taking into account the marketing strategies of the sectors of activity and of the corporate accounts.
  • Establishes guidelines with respect to corporate accounts sales, tendering procedures, routing order, follow-up, dealing with complaints.
  • Set targets for the corporate accounts dept, taking into account the agreements with the sectors of activity and with higher levels, and regularly checks whether they are being achieved.
  • Implement a uniform control of sales by using standard procedures, including forms.
  • Ensures an optimum flow of information between the corporate account dept and the sectors of activity.
  • Responsible for the engagement, promotion, transfer, training and dismissal of employees in the corporate dept.
  • Informs superiors and relevant functional units continuously and in good time of important occurrences with in his area of responsibility.
  • Any other jobs as and when assigned.

3. Process

Strategic Business Development

  • Lead corporate customer meetings/sales visits (potential and existing) and present company capabilities.
  • Identify and develop sales leads.
  • Drive market profiling and corporate customer/competitor research & analysis activities to understand and identify market opportunities and challenges.
  • Ensure effective pricing strategies are developed to sustain profitable growth.

Corporate Customers Business Performance & Results

  • Responsible for achieving Corporate Customer business targets and KPIs.
  • Develop sales motivation initiatives to keep high sales performance towards the annual business target..
  • Defines, monitors and enforces sales targets to the sales units.
  • Select and assigns key positions to reach targets.
  • Responsible for costs and cost structure and drives improvement measurements and actions.
  • Evaluate Corporate Customers organization performances based on budgets, benchmarks and KPI’s.

Championing Quality & Improvement

  • Responsible for constant improvement and optimization of department resources.
  • Defines and implements Corporate Customers Department ISO standards in line with corporate instructions.

Corporate Customer Sales Operations Management 

  • Ensure the development and maintenance of the corporate customer database and its use for identification and segmented targeting of corporate customers and prospects for DDAO.
  • Share product knowledge and to provide internal support to subordinates Proposes IT needs.

4. People - Management

Functional Experience:

• Deep knowledge on DGF products (AFR/OFR)
• Good communication and presentation skills, ideally selling experience in competitive markets
• PC literate, excellent organizational, communication incl. telephone and writing skills

Geographical Experience:

• Knowledge of the industry, working areas and stakeholders

Education / Qualification / Certification Requirements:

• Marketing Bachelors Degree or any relative business degree

Language Requirements:

English – Excellent
Arabic – is a Plus

Functional Competencies:

• Ability to work under pressure
• Strong problem-solving mentality
• Extensive knowledge of OFR /AFR Import Operations
• Good administration skills
• Results driven and attention

Zahlen und Fakten

  • Arbeitszeiten

    8am - 5:30pm

  • Geschäftsbereich

    DHL Global Forwarding MENAT

  • Reisetätigkeit erforderlich

    Keine Reisetätigkeit

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich


  • Schichtarbeit


Jetzt bewerben