Operations Manager AFR and OFR

Abū Z̧aby, Vereinigte Arabische Emirate DHL Global Forwarding, Freight req76573 15/04/2019
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Description:

DHL Global Forwarding Abu Dhabi team is looking for a skilled and experienced Manager AFR and OFR.

The Manager AFR and OFR will participate in the design and will ensure implementation of AFR and OFR strategy to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.

This position reports to the Head of AFR - AUH.


Main Responsibilities:

  •  Analyze and provide input for processes and design systems to enhance service quality
  • Build close business relationship with existing clients, conduct customer visits and maintain a desired level of customer retention
  • Coach and guide the team for execution of day-to-day tasks and activities and meet work schedules and targets at a department/ small unit with multiple teams
  • Conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents
  • Contribute to develop, maintain and achieve air freight productivity targets
  • Contribute to processes and design systems to enhance service quality and alignment with company’s
    direction and long-term goals
  • Coordinate AFR & OFR plans and processes in line with business strategy and requirements, corporate guidelines and policies
  • Coordinate implementation of AFR & OFR strategy and plans in line with business strategy and requirements, corporate guidelines and policies
  • Deliver day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents
  • Detect issues and opportunities, and implement improved practices for AFR & OFR focusing on
    increasing effectiveness and efficiency
  • Develop close business relationship with existing clients and achieve a desired level of customer
    retention
  • Develop opportunities to expand business with new clients and continuously improve in-house customer services
  • Execute AFR & OFR plans and processes to provide air freight forwarding for internal and external
    customers
  • Execute all facets of inbound and outbound documentation for all services
  • Highlight issues and opportunities, and execute better practices for AFR & OFR focusing on
    increasing effectiveness and efficiency
  • Identify opportunities to enhance air freight productivity, and efficient resource allocation and
    utilization
  • Identify opportunities to expand business with new clients and continuously improve in-house customer services
  • Implement AFR & OFR plans and processes to provide air freight forwarding for internal and external customers
  • Implement all facets of inbound and outbound documentation for all services
  • Maintain business relationships with customers through regular customer visits
  • Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team’s resources, and meet work schedules and targets to provide air freight forwarding for internal and external customers
  • Participate in development of shipping tenders and ensure on-time submission on relevant documents
  • Participate to develop, maintain and achieve air freight productivity targets
  • Provide input for processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
  • Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed
  • Resolve and analyze issues in day-to-day delivery and implement practices for AFR & OFR focusing on increasing effectiveness and efficiency
  • Review processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
  • Scan alternatives to enhance service, secure cost-effective and competitive line-haul while meeting desired service specifications and transit time targets
  • Seek opportunities to enhance air freight productivity, and efficient resource allocation and utilization
  • Seek opportunities to expand business with new clients and continuously improve in-house customer services
  • Stay informed on account performances, draft and provide monthly reports to management
  • Study and resolve issues in day-to-day delivery and implement practices for AFR & OFR focusing on increasing effectiveness and efficiency
  • Study issues, determine opportunities and introduce best practices for AFR & OFR focusing on increasing effectiveness and efficiency

Skills and Competences:

  • Ability to influence and good negotiator - Influence others outside of own job area regarding policies, practices and procedures;
  • Ability to develop strong, trusting relationships with business leaders across DPDHL;
  • Ability to cooperate with and coordinate 3rd parties e.g. external service providers;
  • Ability to advise customers and key stakeholders on processes, systems and tools.

Qualifications & Experience:

  • Bachelor Degree in the same field;
  • More than 6 years of experience for in the same field.

Zahlen und Fakten

  • Geschäftsbereich

    DHL Global Forwarding UAE

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich

    Nein

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