Air Freight Manager YUL
Ensures realization of budgetary performance by setting and monitoring clear objectives
Regular review of performance relative to budget with implemented action plans where necessary.
Identify and implement staffing requirements.
Manage operations within area of responsibility
Ensure operational process adherence
Evaluate personnel on yearly basis.
Where necessary or desired, hire, terminate, demote or promote personnel.
Ensure personnel receive appropriate training.
Ensure adherence to operational KPIs. identify areas for improvement and monitor results
Serve as escalation for all customer service / operational issues.
Assist sales personnel through joint sales calls
Identify markets to be developed or maintained through appropriate business strategies.
Make regular customer visits to ensure customer satisfaction.
Minimize controllable costs and ensure file revenue is maximized.
Provide assistance to staff in all matters affecting area of responsibility
Ensure DHL quality system is implemented & maintained within area of responsibility
All other task required by the supervisor
Previous experience in management position desirable
Community College or University graduate preferred
Minimum 5-7 years in freight forwarding industry with proven satisfactory track record, operational &/or sales experience.
Strong decision-making & leadership skills.
Able to motivate personnel
Strong communicative, analytical, & administrative skills.
CIFFA and/or CITT graduate an asset• Bilingualism (where necessary).
DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.
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DHL Global Forwarding (Canada) Inc.