System Support Specialist – Antivirus technologies

Prag, Hauptstadt Prag, Tschechien Global Business Services 25609 11/03/2020
Jetzt bewerben

DHL IT Services is seeking motivated individuals (able to work remotely from home office) with experience in Antivirus infrastructure to join the Desktop Infrastructure Operations team.

You will be Subject Matter Expert for 2nd level Application Support for large Enterprise Desktop Antivirus technologies.  You will be the driver for complex technical solutions on improving AV compliance and its automation.  You will provide architectural input and work closely with line managers to develop technical team members.  Additionally, you will effectively manage maximum availability and minimize disruption to the Global Personal Work Space services and ensure that all agreed targets; SLA's and Metrics are met.

What you will do:

Manage coordination and trouble shooting of Enterprise level Antivirus compliance management both within and externally with the product support teams

Lead teams and improve Antivirus compliance management across end clients

Incident and Problem ticket analysis and trend analysis

Confidence with trouble-shooting and problem-solving

Manage Requests for Change

Maintain Backend Antivirus infrastructure

Ability to clearly communicate both spoken and written

Support Calls for Antivirus incidents (on call support rotational within the team)

Applications you will use:

Enterprise level Antivirus (Symantec\Mcafee\Defender\Avast)

MS SQL Query

Windows 10 desktop

Global Service Now

Microsoft Office

You must have:

Understanding in Enterprise level Antivirus tools like (Symantec\Mcafee\Defender\Avast)

Knowledge on Global Service Now

Knowledge in Scripting (Powershell\VB)

Knowledge in Desktop Win 10

Comfortable using command line tools

Have some minimal knowledge on Excel (pivot tables, etc)

Ability to use English in daily communication

It is great, if you are detail oriented, team player and analytical thinker

What we offer:

• Great team of IT professionals and the possibility of technical development

• An extra week of holiday (25 days/year)

• 6 Self-sickness days/year

• Full salary compensation for up to 10 days absence due to illness per the calendar year

• Lunch vouchers fully covered by company

• CAFETERIA employee benefit program with wide selection of benefits from


• On-going professional and technical training and certifications

• A multicultural environment in modern offices

• Multisport card

• Employee Referral Program

• Company sponsorship of various sports and social clubs

• Smart casual dress code

In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities. 

Would you like to delevop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit


Jetzt bewerben