Senior System Support Specialist (Messaging)

Prag, Hauptstadt Prag, Tschechien Global Business Services 28829 27. April, 2020
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SUMMARY

Our Infrastructure Operation team is looking for a new team member!

Infrastructure Operations team runs and maintains the global hosting infrastructure and its components within the ITS data centers as well as providing countries with remote infrastructure management and support.

This role will work within Infra Operations – Collaboration team to provide both proactive & reactive support and will be the senior team member in managing the daily operations of the Messaging Services globally for Exchange 2016, Exchange Online, O365 Components and BlackBerry UEM. This includes deploy, support and maintain the Messaging Services in ITS both On-premise and Online. Responsible for supporting and ensuring SharePoint services infrastructure meets the business agreed SLA and on-time to provide quality service support globally.

TEAM INTRODUCTION

As a System Support person in Infrastructure Operation team; we support, maintain and monitor the datacenter infrastructure  (Prague and Kuala Lumpur) 24 x 7 and ensure that underlying infrastructure (hardware, operating systems, databases, and middleware) availability meets the agreed Service Level targets.

WHAT YOU WILL DO

  • Ensure implementation of new services and changes to existing services in the Production/Development environments are in line with customer project plans and requests
  • Delivery of pre-sales advice and consultation on technical architecture and production standards
  • Provide 2nd level of support of systems running in ITS, supporting more than 100 servers globally
  • Provides Operations Acceptance activities in order to ensure accurate and timely release to production of new and/or enhanced services.
  • Maintain a forward vision of server and/or software architecture and provision to ensure timely replacement of servers with due regard to financial and technology implications
  • Build and maintain relationships to ensure the supply of goods and equipment and support of services and products
  • Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales
  • We emphasize teamwork hence provide advice and guidance to junior colleagues is a must.

APPLICATION YOU WILL USE:

    • Exchange 2016
    • Exchange Online, O365
    • Powershell Scripting

WHAT YOU SHOULD HAVE:

  • Degree in Computer Science, Information Systems or equivalent experience
  • 3-5 years of working experience in Exchange administration and support in large global environment preferably Exchange 2016,Exchange Online, O365, Supporting >100 servers. Powershell scripting is a must.
  • Experience in a large, multi-vendor, computing environment preferable
  • Results oriented and driven by goal achievement with a strong focus on high quality
  • Creative problem-solving skills and ability to work conceptually
  • Must be able to communicate effectively in English for both written and oral
  • Must be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during the public holidays
  • This is a normal working hour role.

WHAT IS THE PLUS POINT (S)

  • ITIL Foundation/ Certification knowledge a plus.
  • Microsoft Certified in SharePoint 2013, O365 (SharePoint online, OneDrive online)

WHAT WE OFFER:

• Great team of IT professionals and the possibility of technical development
• An extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Full salary compensation for up to 10 days absence due to illness per the calendar year
• Cafeteria employee benefit program via Edenred
• On-going professional and technical training and certifications
• A multicultural environment in modern offices
• Pension plan contribution
• Multisport card
• Employee Referral Program


Sounds good? Start your application now!

ABOUT US - DHL IT Services

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

  • Supports over 260,000 DPDHL e-mail users;
  • Runs more than 7700 servers;
  • Supports more than 2000 global services and applications;
  • Processes 9 million shipment information messages per day;
  • 200000 man-days per year of a development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).


Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich

    less 20%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Keine

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