Senior Hosting Service Specialist
Would you like to be part of DHL IT Services? We are currently looking for a colleague, who will join our hosting services team.
You will be responsible for the end to end delivery of selected Hosting Services provided by IT Services to DPDHL entities / corporate functions. You will also act as an IT service owner and recovery manager coordinating service restoration efforts and communicate/escalate to business partners and IT Services management.
What you will do:
Work with project managers, provide feedback and guidance on implementation of future hosting services
Assist in advising and influencing business clients and customers at management level regarding the delivery, costs, availability and functionality of services and systems and develops effective partnerships with them. Responsible for management of customer expectations and stakeholder management in close cooperation with the relevant account and product managers
Balance the need to pro-actively improve the service provided, with the everyday need to meet the SLA and keep customer confidence despite the multiple priorities of a fast paced working environment
You should have:
Knowledge of top DPDHL business applications
Effective communication with strong influencing and relationship building skills
Strong ability in decision making
Technical background in various platforms
What we offer:
Great team of IT professionals and the possibility of technical development
An extra week of holiday (25 days/year)
6 Self-sickness days/year
Full salary compensation for up to 10 days absence due to illness per the calendar year
Cafeteria employee benefit program via Edenred
On-going professional and technical training and certifications
A multicultural environment in modern offices
Pension plan contribution
Employee Referral Program
Company sponsorship of various sports and social clubs
Smart casual dress code
In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.
Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!
Zahlen und Fakten
DHL Information Services (Europe) s.r.o.