Senior Application Support Specialist – ETL & Data Warehouse

Prag, Hauptstadt Prag, Tschechien Global Business Services 29621 12. May, 2020
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Our Solution Support team is looking for a new team member.

You will provide application support & deployment, ensuring maximum availability and minimal disruption, to a range of fully home-grown to fully outsourced integration-layer solutions that connect multiple DPDHL Business Units. You will have chance to work with old and new platforms and see how these allow the DPDHL group to deliver millions of items worldwide, on time, every time.

The position reports to the Manager of the Business Reporting & Data Integration support team.

What you will do:

  • Provide support and consultation to business users and other stakeholders inside and outside IT Services, through tickets and automated alerts
  • Act as SME and Service Owner for the solutions under your responsibility
  • Ensure that resolution of incidents and completion of requests for the solutions under your ownership are within SLA and driving excellent customer satisfaction
  • Act as technical escalation point, work on the longest-running, most critical and/or most complex issues, by coordinating the resolution activities and communicating with the stakeholders, including senior management
  • Take charge of the more junior members assigned to your projects, by assisting and coaching them, and by helping them develop their technical skills
  • Liaise closely with architects and developers when introducing or upgrading systems, services or features, by identify and mitigate related risks, coordinating the knowledge transfer within your team, and leading a comprehensive and successful TAT, RTP & hypercare
  • Take end-to-end ownership of production and test environments, ensuring vulnerabilities are addressed, and planned changes cause no unplanned disruption
  • Maintain and improve the current automation scripts in place, with the help of our automation champions and our RPA frameworks where applicable
  • Proactively identify and coordinate improvement initiatives that can benefit team and customer, in particular in terms of system documentation and automation
  • On- call support (rotational within the team)

You should have:

  • At least 4 years of experience at Senior or Principal level in supporting ETL, EDW or BI solutions, based on at least two of the following platforms: Teradata, ODI & OBIEE, IBM DataStage, IBM Cognos, OpenText Integration Center, Microsoft SSIS
  • Expert knowledge in Linux administration, in particular RHEL
  • Shell scripting in Bash, Perl and/or Python
  • Good analytical thinking
  • Strong risk management and experience in impact analysis during troubleshooting, change management and on-boarding
  • ITIL knowledge, in particular around Incident, Problem and Change Management
  • Customer-centred, detail-oriented and fast-learning attitude
  • Fluent business English

And it would be good to have:

  • Knowledge of Java or C#
  • Knowledge of Windows administration with PowerShell
  • Experience with the administration and/or design of any of the following: Automic, Splunk, Zabbix, ElasticSearch

What we offer:

  • Great team of professionals and possibility of development
  • Full support from colleagues during onboarding
  • Modern offices in Chodov next to metro station
  • Huge number of internal job opportunities within the company
  • Home office possibilities
  • Permanent contract
  • CAFETERIA employee benefit program with wide selection of benefits from Edenred
  • Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
  • Pension Plan contribution, Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Information Services (Europe) s.r.o.

  • Reisetätigkeit erforderlich

    less 20%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit


Jetzt bewerben