Business Solutions Manager, Network Operations (Express IT Global)

Cyberjaya, Selangor, Malaysia Global Business Services 25852 19/03/2020
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  • The Global IT Solution Manager is responsible for ensuring projects are delivered to agreed scope, time, cost, quality and governance, as per agreed roadmaps.

  • Runs global projects affecting 220 countries.

  • Balancing strategic with immediate needs of projects

  • Manages several applications/products/services as part of the domain’s portfolio, including build and run elements to support optimum functioning of the business functions.

  • Drives delivery of concurrent programmes/projects within a domain.

  • Work with business functions to understand needs, priorities and issues to plan the associated IT roadmaps.

  • Accountable that projects are delivered to agreed time, cost, quality and governance

  • Ownership and resolution of issues reported on systems in production to ensure minimum business disruption

  • Manage external/internal IT resources engaged during the execution of a project.

  • Work directly with DHL customers, suppliers or internal staff (atglobal/regional/functional levels)

  • Participate in Global project teams based on role and involvement

  • Act as BIT lead for global projects with full responsibility on the delivery side of the IT component

  • Contribute to the domain roadmaps.

  • Manage successful implementation of solutions at an acceptable time, cost and quality.

  • Provide regular reports of progress towards meeting project deliverables

  • Lead, manage and monitor the direct and indirect project team members for the duration of the project


  • At least 10 years of multi-disciplined IT experience including :

    • Experience in managing large-scale development and/or deployment projects

    • 5+ year of experience in a multi-national enterprise, preferably within the logistics or transportation sector.

    • Technical skills or knowledge of design and development tools (Java, C++, relational databases, LINUX/UNIX operating systems)

    • Global experience, collaboration and teaming.

  • IT solutions development and implementation experience – proven track record for managing and delivering complex IT solutions

  • Process knowledge: Solid understanding of the processes and metrics supporting the business.

  • Get-it-done attitude: Capable to break throughorganizational silos; Manage and achieve goals in a matrix environment; Quick to adopt best practice rather than re-invent the wheel

  • Excellent written and verbal communications skills with technical and non-technical senior management.

  • Highly customer oriented.

  • Ability to team with, and manage, a strong partner/supplier system.

  • Strong program and people management skills with capability to work across cultures and borders

  • Advanced University Degree in Computer Science, Information Systems, Business Administration or related field or similar experience/education.

  • Professional Certification in at least one relevant Project Management Technique (Prince2 or PMI) and IT Service Management Technique (i.e., ITIL).

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  • Geschäftsbereich

    DHL Information Services (Asia-Pacific) Sdn. Bhd.

  • Beschäftigungsart

    Unbefristet Vollzeit

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