Business Solutions Manager, Network Operations (Express IT Global)
WHAT YOU WIL DO
The Global IT Solution Manager is responsible for ensuring projects are delivered to agreed scope, time, cost, quality and governance, as per agreed roadmaps.
Runs global projects affecting 220 countries.
Balancing strategic with immediate needs of projects
Manages several applications/products/services as part of the domain’s portfolio, including build and run elements to support optimum functioning of the business functions.
Drives delivery of concurrent programmes/projects within a domain.
Work with business functions to understand needs, priorities and issues to plan the associated IT roadmaps.
Accountable that projects are delivered to agreed time, cost, quality and governance
Ownership and resolution of issues reported on systems in production to ensure minimum business disruption
Manage external/internal IT resources engaged during the execution of a project.
Work directly with DHL customers, suppliers or internal staff (atglobal/regional/functional levels)
Participate in Global project teams based on role and involvement
Act as BIT lead for global projects with full responsibility on the delivery side of the IT component
Contribute to the domain roadmaps.
Manage successful implementation of solutions at an acceptable time, cost and quality.
Provide regular reports of progress towards meeting project deliverables
Lead, manage and monitor the direct and indirect project team members for the duration of the project
WHAT YOU SHOULD HAVE
At least 10 years of multi-disciplined IT experience including :
Experience in managing large-scale development and/or deployment projects
5+ year of experience in a multi-national enterprise, preferably within the logistics or transportation sector.
Technical skills or knowledge of design and development tools (Java, C++, relational databases, LINUX/UNIX operating systems)
Global experience, collaboration and teaming.
IT solutions development and implementation experience – proven track record for managing and delivering complex IT solutions
Process knowledge: Solid understanding of the processes and metrics supporting the business.
Get-it-done attitude: Capable to break throughorganizational silos; Manage and achieve goals in a matrix environment; Quick to adopt best practice rather than re-invent the wheel
Excellent written and verbal communications skills with technical and non-technical senior management.
Highly customer oriented.
Ability to team with, and manage, a strong partner/supplier system.
Strong program and people management skills with capability to work across cultures and borders
Advanced University Degree in Computer Science, Information Systems, Business Administration or related field or similar experience/education.
Professional Certification in at least one relevant Project Management Technique (Prince2 or PMI) and IT Service Management Technique (i.e., ITIL).
Zahlen und Fakten
DHL Information Services (Asia-Pacific) Sdn. Bhd.