Senior Application Support Specialist

Chennai, State of Tamil Nādu, Indien Global Business Services 29377 12. May, 2020
Jetzt bewerben

Senior Application Support Specialist

Are you an ambitious, proactive individual who is looking to build a career in the applications & technical support area? Then you are someone whom we are looking for to join our team.

In this role, you would provide consultation, guidance and problem solving expertise with respect to middle and complex technical issues. Ensure robust, maintainable, high quality, standards-compliant business applications software environment is developed and maintained according to standards. Supporting internal improvement initiatives and programs. Ensures the maximum availability and minimum disruption to the given service. Ensures that all agreed targets, SLA's and Metrics are met.

KEY RESPONSIBILITIES:

  • Deploy, maintain, enhance and support JDA (BLUEYONDER) WMS applications

  • Maintain JDA (BLUEYONDER) WFM production andother preproduction environments and systems

  • Provide technical expertise to users of JDA (BLUEYONDER) WFM service and resolve theirs issues and problems

  • Troubleshoot issues and provide solutions to a variety of technical problems on the JDA (BLUEYONDER) WFM solution

  • Conduct detailed analysis of all defined systems-specifications and validate solution

  • Answer technical questions and correct deficiencies in the JDA (BLUEYONDER) WFM solution

  • Perform capacity planning, monitoring and systems tuning to ensure JDA (BLUEYONDER) WFM systems availability and performance

  • Interact with members of the IT community and business to coordinate new customer deployments on the JDA (BLUEYONDER) WFM platform

  • Assess implementation options and recommend appropriate processes to clients

  • Ensure adherence to testing and installation procedures and resolve deviations

KEY REQUIREMENTS:

  • JDA (BLUEYONDER) (RedPrairie) WFM

  • Oracle database SQL

  • Operating systems (Linux, Windows)

  • Troubleshooting skills

  • Application support experience

  • Analytical thinking

  • Unix shell (bash) scripting knowledge – advantage

  • Splunk (good to have)

Zahlen und Fakten

  • Geschäftsbereich

    DHL INFORMATION SERVICES (INDIA) LLP

  • Beschäftigungsart

    Unbefristet Vollzeit

Jetzt bewerben