We are currently seeking a Depot Supervisor to join DHL eCommerce Solution Malaysia in Bandar Perda, Penang!
The Depot Supervisor will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.
Essential Duties and Responsibilities
Customer Service Management
Maintain good working relationships
Co-ordination, discussion and communication
Assist to keep performance and meet target
- Problem shooting and Improvement
Manage parcel processing and delivery process efficiently within DHLeC delivery depot
Plan sorting and courier zone assignments
Deliver parcels to customers within delivery depot coverage area and cutoff time
Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
Monitor the daily in scan and out scan of shipments
Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
Check and hand over delivery sheets to the delivery staff or through mobile app.
Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
On a daily basis recheck exceptions of the previous day and ensure follow up of the same
Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
Handle security exceptions in the Depot along with the security team
Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
Ensure daily updating, allocation and collection OTM machines for deliveries
Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and deposit into DHL bank account
Monitor performance of staff in the Depot and ensure conduct of trainings for regular PDAs, etc. in line with the training programmes designed centrally
Ensure adequate manning in terms for full-time PDAs etc
Generate and maintain MIS related to the Depot
Special Request handling as appropriated
Keep and organize working documents in tidiness and easy to use
- Ensure safe and secure workplace and environment.
Provide direction, guidance and support to employees to help them discharge their duties effectively
- Motivate, train, coach and support new and existing employees to deliver high service level to customers
Desired Skills / Qualifications
2 – 3 years operations experience, preferably within transportation or logistics industry
Good knowledge of courier / express shipment management and delivery process flow
- People management experience as a team leader or supervisor
Minimum Educational Qualification
Minimum SPM/high school certification.
Zahlen und Fakten
DHL eCommerce (Malaysia) Sdn. Bhd.